Updating anti-spyware & Anti-Virus for AVG 8.0

  ladyrevenge 21:27 26 Jul 2008
Locked

Hello!
My husband and I both have identical, new Dell laptops and I installed the latest AVG free version on mine and it works brilliantly. But a while ago I had to reinstall Windows XP on my husband's because he had a major virus problem thanks to his 14 year old daughter. After that, I installed the latest AVG free version on his, but when I do an update for it, it tells me the anti-virus and anti-spyware databases are out of date. This has never happened on my laptop, so I don't understand why his is doing this. Is there a driver or something I overlooked when reinstalling his Windows that may interfere with AVG? I cannot think of anything that would keep it from updating those databases. Mine is just fine and all databases are up to date. If anyone can help me with this issue, I would be greatly appreciative!!
LadyRevenge

  Sea Urchin 22:04 26 Jul 2008

This problem has been resolved in the past by uninstalling AVG and then reinstalling - in between I suggest you clean up with something like CCleaner

  peter99co 22:51 26 Jul 2008

AVG has a repair function and I suggest you ask about that before you uninstall. i have just had to fix my daughters by installing again. After she uninstalled, I had to do a system restore to a date before her uninstall and then install repair. If all that makes sense. It worked

  ladyrevenge 02:54 27 Jul 2008

I tried the repair feature but it still said the anti-virus and anti-spyware databases were not updated. I guess now I will try to uninstall completely and reinstall and see what that does. Thank you both so far for your help! It's greatly appreciated!!
LadyRevenge

  ladyrevenge 03:37 27 Jul 2008

Okay, I just reinstalled and the anti-virus & anti-spyware databases were still out of date, but I went to the AVG website's help section and there was an update that I downloaded and that has apparently fixed my problem because it now says that those two databases are updated now. So thank you SO MUCH for your help!

LadyRevenge

  Sea Urchin 11:14 27 Jul 2008

Delighted to hear that it is sorted

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