OnePlus 5 review
Here is an update on my ongoing problems with my laptop dvd/cd-rw drive and also a question.
See this thread for my original problem click here
My drive is now intermittently not reading installation discs as well as the original problem.
I phoned Comet about my problem as my extended warranty is still valid until September 24th. I was asked for an additional payment of £24.99 in case the problem turned out to be software related and I was told it would be refunded if it turned out to be a hardware fault, which I was telling them it was. After spending over 2 hours on the phone with a young girl reading off a screen and going through various diagnostic checks (one which included deleting some registry keys, good job I made a restore point as I needed to use it) which failed to solve anything (most of which I had already done myself anyway) I was told there was one more thing to try before their insurers would even consider fitting a new dvd/cd-rw drive and that was to completely reinstall Windows. I said I wasn’t prepared to do this at the present as I was 99.99% sure it was the drive at fault. She said to phone back when I was ready for the reinstall as they had to take me through it.
Next day I borrowed my dads external usb cd burner and plugged it into my laptop, I then ‘disabled’ my laptops dvd/cd-rw drive. I tried burning a disc and everything worked as it should using the exact same software that Comet was telling me was at fault. I did various checks myself using various files to different discs and then adding more to an exciting disc and again everything was as it should be.
I phoned Comet up again today (18th April) to tell them what I had done and that everything worked through an external usb cd burner and the girl agreed it was a hardware fault and would put me through to someone else to book it in for repair. When I was put through the lad said I still had to reinstall Windows before their insurers would even consider a repair. I told him everything I had done and he said his hands were tied, their insurers insist on a complete Windows reinstall and they have to talk me through it. I said to him “so your extended warranty/insurance isn’t worth the paper it’s written on then”, the worrying thing is that he agreed with me. It looks like I am still £24.99 out of pocket plus the cost of the extended warranty and all the time on the phone and I’ve still got a faulty drive.
Where do I go from here?
Now to my question,
Are there anymore checks or anything I can do myself to prove my drive is at fault?
If you’ve sat and read all of this then thank you.
My drive is in a laptop and I think you have to open it up to replace it.
Maybe some help.. click here
My drive failed completely over the weekend, Comet are picking my laptop up on Thursday for a new drive to be fitted.
This thread is now locked and can not be replied to.