Undeliverable e-mail

  Trikie 21:28 28 Sep 2006

Using Outlok Express I used "Reply"to an e-mail but got a message "Unrouteable address".

How can this happen when the address would automatically be taken from the senders e-mail?

  VoG II 21:31 28 Sep 2006

What was the rest of the error message. Obviously do not include the intended recipient's address.

  Sandy110 21:34 28 Sep 2006
  Trikie 21:52 28 Sep 2006

In full, less the freeseve address the full error message is

Return-path: my [email protected]>
Received: from [] (helo=anti-virus03-08)
by smtp-out2.blueyonder.co.uk with smtp (Exim 4.52)
id 1GSh00-0001P2-0K
for [email protected] Wed, 27 Sep 2006 22:31:24 +0100
Received: from [] (helo=pc1)
by asmtp-out4.blueyonder.co.uk with smtp (Exim 4.52)
id 1GSgzu-0001Ik-6m
for xxxxxxxxxxxx Message-ID: <[email protected]>

next 2 lines are the from and to addresses

References: <[email protected]>
Subject: Re:
Date: Wed, 27 Sep 2006 22:31:17 +0100
MIME-Version: 1.0
Content-Type: multipart/related;
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2800.1506
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1506
X-Antivirus: avast! (VPS 0639-3, 27/09/2006), Outbound message
X-Antivirus-Status: Clean

This is a multi-part message in MIME format


  Taff™ 02:51 29 Sep 2006

I assume you`ve copy and pasted the message and then deleted the private information. The obvious point I note is that the ISP name should (I think) be "freeserve" not "freeseve". Could it be that the original sender has mistyped their e-mail address in their e-mail account settings? This would make it unrouteable.

  Stuartli 08:03 29 Sep 2006

Make sure that your e-mail address in the Reply message panel from the drop down menu is the correct one for your ISP (if you have more than one e-mail address).

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