Here's a lengthy request I tried to post to Microsoft, unsuccessfully I might add. It can be opened with Wordpad.
I'm hoping you will be able to help me with a problem concerning my efforts to upgrade from Windows Me to Windows XP Home using the full XP Home disk and not the upgrade disk.
My system consists of a 900 mhz Athlon processor with 768mb of 133 RAM, and an nVidia GForce 4 graphics card sitting in an Abit KT7 RAID motherboard running Windows Me.
I downloaded Microsoft Knowledge Base Article 316639, 'Prepare to Upgrade Windows Me to Windows XP', and followed all the instructions after having upgraded my Award BIOS from ID-TL to ID-A9 to cover the incompatibility issue between my graphics card and Windows XP.
Just as the XP screen was beginning to appear the following stop message came up on a blue screen:
0x0000007B (0xF797E63C, 0x00000034, 0x00000000, 0x00000000
I downloaded Article 324103 'Troubleshoot "Stop 0x0000007B" Errors in Windows XP'. It offered no solutions.
Downloaded the following Articles:
310064 'Troubleshoot Windows XP Problems During Upgrade From Windows Me'
194846 'How To Make Your CD-ROM Accessible In Safe Mode'
267288 'How To Perform A Clean Boot In Windows Me'
I tried all solutions in the above articles but still got the same result, the Stop message just after the XP screen was beginning to appear.
Finally I formatted my hard drive and reloaded Windows Me so the only data on the hard drive was the operating system: no programmes or hardware drivers. The hardware compatibility list showed only the Standard VGA Driver.
A further attempt to install XP had exactly the same result as above.
I downloaded Article 299340 'How To Force A Hardware Abstraction Layer etc.' and chose item 3 on the list 'ACPI - PC'. The result was the same with the XP screen and the Stop message.
I would be grateful for any suggestions on how I may upgrade my PC from one Microsoft operating system to another when the only data on the hard drive is the operating system.
My XP installation disk has no marks or scratches.
I'm unable to get any help from Microsoft (how unusual) as, not being able to install XP, I am not able to find out the product number.
Thanking you - Jim Sadler