This question originates from my Mum living 90 miles away so difficult to check any technical details. Anyway she has stopped receiving mail from a number of her regular correspondents. She uses Outlook express has an account with virgin.net.
All the non-received mails come from freeserve accounts, other stuff still gets through. She has drawn a blank with the Virgin support team.
Has anyone else experienced anything like this? Or know of any likely causes (virus?)?
Sorry to hear of the problems with your Mum's email.
It is said that so many spammers are using the Orange, formerly Wanadoo, formaly Freeserve ISP (as a result of minimal formalities for set up) that some other ISP's are filtering out any mail from this source to protect the majority of their customers.
As always its the innocent that suffer the penalties whilst the bad guys seem to prosper!
The quickest and easiest solution is for her to email her "regular" correspondents and ask them to use another ISP when sending messages to her (if they want her to be able to receive them, that is!)
An exodus of customers switching from Orange/Wanadoo/Freeserve is a more effective method of bringing home the message to an ISP that they have some obligations to tighten up on their servers being used routinely for massive spamming exercises. Regards paws21
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