unable to play blu ray discs

  Newuser3919 22:06 05 Nov 2009
Locked

I have recently purchased an acer ax3300 with a bluray player, i have been unable to fully play several different movies other than the opening titles and trailers for other movies,as soon as it reaches the stage when the movie should play it cuts off. I am able to play standard DVDs no problem. Any advise out there.

  User-1229748 22:25 05 Nov 2009

does it give any clues in event viewer?

  OTT_Buzzard 23:55 05 Nov 2009

Make sure that you blu-ray player firmware is fully updated. See your laptop manufactureres website.

Blu-ray discs are released with ever changing encryption and content which require the player to be updated.

  gigagiggles 04:04 06 Nov 2009

what software are you using to play the blu-ray disc on your blu-ray hardware? does acer provide documents that specify what software is to be used to achieve your goal?

  jaritch 08:07 06 Nov 2009

Hi
You recently purchased this. It isn't working as it should. Take it back and tell them.

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