Unable to play any BBC news videos

  kingyjk 13:16 14 Jul 2014
Locked

Hi,

I've had the following issue for 2 weeks and cannot find any fix.

When going to the BBC website (click here I cannot play any videos. When I click the video and press play I get the following error "This content does not seem to be working, Please try again later".

The issue is the same for both Firefox and Chrome.

I have so far tried the following:

  • Reset IE to the defaults and delete all browsing history.
  • Reinstall Flash
  • Ipconfig /flushdns
  • .old local profile
  • Disable firewall + antivirus
  • Disabled addons

I am now stuck.... if anyone has a suggestion would be much appreciated.

  kingyjk 13:40 14 Jul 2014

Checked that, issue still there. Thanks though

  imendpc 14:41 14 Jul 2014

Do other computing devices work with bbc/news; test if Adobe flash is working using Adobe flash test web page.

1.Update Chrome to latest version and see what happens? 2.Remove Chrome and then see if Firefox/IE would work (Chrome could be re-installed later). 3. May have to uninstall and reinstall Adobe flash again.

  Woolwell 14:43 14 Jul 2014

Are you able to watch videos on any other site or just the BBC one? Are you in UK?

  kingyjk 15:27 14 Jul 2014

I am in the UK. I can watch videos on all other sites e.g. sky news, youtube ect.

Imendpc, have done all but still no change! Really odd...

I have even reimaged the machine with Windows and it STILL did not fix the issue.....

  Woolwell 15:52 14 Jul 2014
  Secret-Squirrel 18:15 14 Jul 2014

"The issue is the same for both Firefox and Chrome....I have even reimaged the machine with Windows and it STILL did not fix the issue....."

It suppose it could be a network/IP-address issue so turn your router off then on and try again.

  imendpc 00:04 17 Jul 2014

Can you watch iPlayer videos on here click here

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