Unable to install Lexmark software

  EFC1878 18:32 20 Dec 2009

I am trying to install the installation cd for a Lexmark 5470 all in one machine and having problems. The process starts and then hangs.

I am advised to temporarily close my anti-virus software but I am a little unsure how to do this - I am running Avast 8.

Help/advice would be appreciated

  Sea Urchin 18:42 20 Dec 2009

How to disable Avast

click here

  Sea Urchin 18:44 20 Dec 2009

When you run the CD make sure your printer USB cable is disconnected - connect up when it advises you to do so.

  EFC1878 18:46 20 Dec 2009

Sea Urchin

Thanks I was being a lazy [for which I apologise] and should have worked that out but appreciate the shout. Nevertheless the installation is still stalling and the process freezes my pc. So i am still having difficutlies

  Sea Urchin 18:58 20 Dec 2009

Do you have the right disk for the operating system you are using?

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