Unable to get past Windows warning

  raysophie 17:56 12 Jul 2009

Once again neighbours Packard Bell laptop has given up ghost, on start up get message:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configeuration,and check fr any uprated drivers. Run CHKDSK /F to check for hard drive corruption,and then restart your computer.
Technical information:
*** STOP: 0X00000024 (0X00190203,0X8A1C98AO,0XC0000102,0X00000000)

She cannot find any of her xP discs or recovery disks, though I have recovery discs for my Medion and a old XP disc, with no serial number. Any help more than welcome.

  crosstrainer 18:09 12 Jul 2009

Packard Bells come with a restore partition, your friend should have a boot disk (Floppy) or cd /dvd.

If not boot the machine, and tap the F8 key until you see the black screen giving you boot options.

Choose "Safe mode"

And then try a system restore.

If that fails:

Enter your BIOS screen (Tap the DEL key on boot up)

Choose to disable all but the floppy (If your friend has one)

Reboot, with the floppy in the drive.

Bear in mind that all data will be lost if this procedure is implemented.

  raysophie 20:05 12 Jul 2009

Used a spare XP disc and it offered to restore/repair, after a lot of tapping and guessing used chkdsk command and it now seems to be ok. Fingers crossed
Thanks for advice

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