I have been made aware of the presence of a Download Trojan Virus in one my files as follows: "The compressed file 242656.exe within C:\Documents and Settings\user\Local Settings\Temporary Internet files\Content.IE5\ODY7GK2Z\Browser_Plugin.cab". As it seems to be a Temporary Internet File, I tried Disc Cleanup, but to no avail. Then I followed the Norton Anti Virus instructions following another scan, but that ended with the message "Your computer is still infected with viruses". Finally I tried the following procedure suggested by NAV: 1) Disable System Restore. 2) Update the virus definitions (already up-to-date). 3) Restart the computer in safe mode. 4) Run a full system scan and delete all the files detected as Download Trojan. Result:"Your computer is still infected with viruses". The only support that Norton offer is a paid telephone service for viruses!! What next please?