Unable to delete emails Outlook 2007

  Jasper1973 11:02 04 Jan 2011
Locked

Hi - I am unable to delete any emails in any folders in Outlook 2007 (OS Windows 7).
Whether I just hit delete, or shift delete, I get a pop up saying that outlook.pst has reached its maximum size at which point I am unable to do anything.
I have run the scan.pst and also auto archieved and run the mailbox clean up all to no avail. Anyone got any thoughts? I know I could create a new .pst but I would rather like to avoid that.

  Woolwell 11:08 04 Jan 2011

You could try compacting it. Go to File - Data File Management then highlight personal folders and click on settings in the window that opens click on compact now.

  Jasper1973 11:18 04 Jan 2011

Hi Woolwell - I have already tried to compact it I'm afraid. I have also just tried to open it up in safe mode and it wont open Outlook at all saying that the pst has reached its maximum size

  Woolwell 11:27 04 Jan 2011

As far as I am aware Outlook 2007 doesn't have a maximum size like previous versions. Have you tried running office diagnostics?

  Woolwell 11:29 04 Jan 2011

Above is not quite true. You may need to edit the registry click here

  Woolwell 11:30 04 Jan 2011

See also click here

  Jasper1973 11:46 04 Jan 2011

Thanks Woolwell - i will study the second link closely - I had already found the article on the registry settings - Thanks again and I will post how I get on!!

  Woolwell 11:58 04 Jan 2011

Office Diagnostics may help.

  Jasper1973 13:44 04 Jan 2011

The Office Diag reported no faults. I have been able to delete some items from the archive folders, in an attempt to then archive and then try to delete mail from the main folders - that has not worked either.

  john bunyan 13:52 04 Jan 2011

This is a good link to help with Outlook 2007 problems. I used it to move the .pst file to another partition, and to selectively back up individual items.

click here

  Woolwell 14:36 04 Jan 2011

You could try creating a new profile and try to open the old (non-working) pst file from that. click here

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