Unable to connect, wired or wireless

  Chic203 18:47 10 Aug 2006
Locked

I just moved in to this place and Rob, a housemate has his laptop connected wirelessly. He tried to help me out, installed BT Voyager 2091 software on my laptop and couldnt go online despite the wired connection. When I launched the BT Broadband Desktop Help, it wouldnt open and at some point, it said "top.connDiagmotiveComm is null or not an object". Guessing that some file is corrupted or missing, I uninstalled and reinstalled the whole thing but problem remains. So without the Desktop Help I dont know where to go next.

Ive tried using both Ethernet and USB in search of luck still...
It worries me more though that I couldnt open the Desktop Help and Router Manager.

In the past Ive installed another form of BT broadband which comes with AOL and uninstalled it completely. So I thought this couldnt interfere with the connection anymore.

Despite these problems, I tried to proceed connecting wirelessly. My USB wireless adapter was able to detect the "excellent" connection, and so did BT's wireless connection manager. But still, I have no access online.

  Chic203 18:48 10 Aug 2006

Im not sure if this is of any significance but just in case, Im supplying Rob’s and my details:

MY LAPTOP-----------------------------------

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : stuEC10
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : SiS 900 PCI Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-40-45-03-5A-5B

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : BT Voyager USB Remote NDIS Device
Physical Address. . . . . . . . . : 00-16-E3-46-4A-58
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.236.45
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11b+g USB Wireless LAN Adapter #
2
Physical Address. . . . . . . . . : 00-E0-98-E3-07-29
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.143.103
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

-------------------------------------------

ROB'S LAPTOP

C:\Documents and Settings\Guest>IPCONFIG

Windows IP Configuration


Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

C:\Documents and Settings\Guest>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : acer-c6bac00326
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-C0-9F-60-E3-20

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-0E-35-88-96-CC
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : 09 August 2006 17:21:10
Lease Expires . . . . . . . . . . : 10 August 2006 17:21:10

------------------------------------------

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