Since yesterday i have been unable to connect to the Virgin 24/7 internet account. It continually dials but is unable to make the connection. The number i am dialling is 08089909030. I rang Virgin support on 09062170002 who advised that BT will no longer allow me on the Kingsbury Telephone Exchange to access any internet account via a freefone number. I was informed that BT had removed a glaco (or graco?) option from the exchange and that i would now only be able to access the internet via either a PAYG account via a 0845 number on upgrade to Broadband. Is this correct? Many Thanks
Why not sign up to Virgin broadband package 3? It's only £1 a month more than 24/7 & at present it seems they're offering a free modem & activation. If you stay with Virgin you will keep your current e-mail address.
Hi, thanks for the reply. I am aware broadband is available but i wanted to know whether anybody had heard of BT removing the capability of accessing the internet via Virgins freefone number, or are Virgin pushing me onto Broadband? Thanks
I believe you pay monthly in advance, I did when I was with Virgin 24/7. If that is the case and you have had no emails advising you this was going to happen then contact Virgin on 0845650 0130 and sort it out. I think it odd for them to do this. Have you tried Virgin homepage - Broadband - and see if you can receive it in your area. I am with Metronet BB but my son and 3 daughters and families are with Virgin BB option 2. I am thinking of migrating over.
This thread is now locked and can not be replied to.