Unable to access the internet using IE or Firefox

  hssutton 20:25 10 Apr 2008
Locked

Hve just received a phone call from my son saying that he cannot access the internet using firefox or I.E. but can connect using BT Yahoo Broadband.

Any suggestions as to what his problem is, many thanks

  Technotiger 20:29 10 Apr 2008

He could try re-setting his broadband router by disconnecting routers power, then wait ten seconds then reconnect routers power. If he is using a BT HomeHub, he should wait until all the lights have settled down again after re-connecting, this may take as much as a minute or so.

  Technotiger 20:31 10 Apr 2008

And/or he could check his Firewall, or Security settings in IE.

  hssutton 20:40 10 Apr 2008

Thanks will pass the info on, yes he is using a BT HomeHub

  Technotiger 20:41 10 Apr 2008

I am also using the BT HomeHub, and have had to re-set it a couple of times, but this is normal - not a problem.

  hssutton 09:11 11 Apr 2008

Many thanks, my son says all is now well after doing a reset

  Technotiger 10:44 11 Apr 2008

Grreat, thanks for the feedback.

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