When I log on to my PC, the sound always does not work, I have doe a virus check and it keeps saying I have the following trojan. TR/ClickCycler.PIJST.2 the trojan is in the
C:/System Volume Information. Microsoft SMSS.exe
I have tried to access this folder via
1. Click Start, and then click My Computer. 2. On the Tools menu, click Folder Options. 3. On the View tab, click Show hidden files and folders. 4. Clear the Hide protected operating system files (Recommended) check box. Click Yes when you are prompted to confirm the change. 5. Click OK. 6. Double-click the System Volume Information folder in the root folder to open it.
but I can not open the folder, as it say access denied. I am logged on as the administrator but still can not access it.
I have ran the Trojan Remover software and other virus software but can not get rid of this problem.
I've just done as you requested, still have the same problem, sound keeps going in to mute. When i re-boot the sound is now working for about 3min then mutes, I am using Avira and on boot up it picks it up but does not get rid of it.