trojan help

  suzie005 17:40 05 Mar 2008
Locked

AVG picked it up (Downloader.Agent.ACRN) so i clicked to delete but it said summat like the pc might not work properly or words to that effect if i did so i healed it.i want to know how i can get rid cos it's stuck in the vault.

  rossgolf 17:42 05 Mar 2008

if its in the vault its ok there

  FungusBoggieman 17:47 05 Mar 2008

the file is safe to be kept in the vault
if its in the vault then your pc isnt using the file so I would leave it in there for a couple of weeks then if pc runs ok just delete it.
also turn of system restore and do another scan as the system restore may have the file in a back up if file is picked up with system restore off leave it in vault the turn system restore back on and reboot pc

  suzie005 17:49 05 Mar 2008

cheers for the answers.i'll have a go at system restore now

  skidzy 19:05 05 Mar 2008

Be aware you will lose any system restore points that have been created if you turn off system restore.

Though this is a practice used by many it is not totally advisble,better to deal with the problem if possible.

  suzie005 20:47 05 Mar 2008

haven't got round to messing with restore yet anyway but thanks

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