Trojan?

  badgermansix 20:24 04 Apr 2006
Locked

My friend appears to have a trojan - vxh8jk/4dotexe, if so how can she get rid of it please.
Als, she cannot use cmd alt del at all, should I start another thread for this?

tia.

  VoG II 20:27 04 Apr 2006

Try a² click here

If that is unsuccessful Download Ewido Anti-Malware trial version click here

When installing, under 'Additional Options' untick 'Install background guard' and 'Install scan via context menu'.

Launch Ewido by double clicking the icon on your desktop. The program will now go to the main screen. You will need to update Ewido to the latest definition files. On the left hand side of the main screen click update then click on Start Update.

Then select 'Settings'. Under the bottom section 'What to Scan?' make sure 'Scan every file' is ticked. Select 'OK' and you will return to scanning options. Click on Complete System Scan and the scan will begin. This scan can take quite a while to run.

While the scan is in progress, you will be prompted to clean the first infected file it finds. Choose 'Clean' (or 'Delete' if 'Clean' is not an option). Then put a tick next to 'Perform action on all infections'. Doing this enables the scan to proceed automatically until its completion. Click OK.

Do you mean CTRL ALT DEL ?

  badgermansix 20:36 04 Apr 2006

VoG™, Thanks for that I will pass it on.

And Yes, I did mean CTRL ALT DEL, sorry. I was in too much of a hurry.

Thanks for the prompt reply.

  VoG II 20:39 04 Apr 2006

Possibly related to the trojan or another nasty click here

  badgermansix 20:44 04 Apr 2006

And thank you once again, I will pass this on also.
I will come back, probably tomorrow now, if and when she fixes it.
t.a.

  badgermansix 06:09 09 Apr 2006

Thank VoG™, thank you, once again your advice was spot on. she is now one happy bunny :-)

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