hi there Well here goes,I get a window opening up and it says the following "Trojan Horse downloader.Keenval.N" has been found on your computer in c:/system Volume information\_ restore.Please run AVG to get rid of virus.I have done this several times but to no avail.I am on b/band.Please help in simple terms so that i am able to get rid of this. Problem 2 I d/loaded XP SP2 and now when ever i go on to the web and open a link in explorer it fails to do so.I have read the XP SP2 forum and in there it says to uninstall SP2 go to ad remove and uninstall it from there,i have tried that but there is no SP2 uninstall in my add/remove? Thanks in advance.
1) Turn off system restore - you will loose all restore points. 2) Reboot your computer and as it starts up press f8 and on the screen select SAFE MODE. 3) When in safe mode run you anti virus to get rid of it. 4) Sorry cant help with sp2 problem.