I used it for a while for video conferencing (this requires the paid version - chat can be done with the free one). I had to get an AOL IM name first (use an older version as the later ones are full of AOL [email protected] click here). Then just download Trillian. The set up is self explanatory. Alternatively both go for Skype click here (again, free) - this seems to be the favoured one at the moment. If you want to video conference, I recommend Sightspeed click here which works very well on broadband.