Toshiba laptop Hard Drive died

  ronec1 21:33 10 Oct 2014
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Answered

My daughters laptop was working one day, and the next, nothing! Well it fired up and got as far as the Windows scrolling stripe along the bottom of the screen. I tried loading in Safe Mode. It loaded the files and then stopped for a while. It then went back to the option list ie 'Safe Mode, Safe Mode with Networking etc. At this time I noticed the HDD light was not lit. I decided to try the HD out of my Toshiba. I swapped them over, and her laptop fired up okay. I presume the HD must have died. Do they die that suddenly, or is there a way I can get it working again. If not, I will have to get her a new HD.

  Fruit Bat /\0/\ 21:51 10 Oct 2014

If its got to safemode / windows scrolling then its not dead just corrupt windows files.

If windows 7 / 8 you need to do a Startup repair.

How you access the repair options will depend upon whether you have a Windows installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding as another key may be needed to access the Repair/recovery options.

  1. Start your PC

  2. If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

  3. If you have a dual boot system a Boot option menu will appear. Highlight the Windows operating system and Press the F8 key

  4. An Advanced Tools menu options screen will now appear

  5. Highlight the repair Your Computer option and Press Enter

  6. Select a keyboard layout, and then Click the Next button

  7. Next select your user Name and Enter your Password, then Click OK

  8. The recovery options should now appear

Windows Installation Disk

NOTE

Make sure your PC is set to boot directly from the Windows DVD, most modern PCs are set this way. With older machines you may need to check the PC's BIOS

  1. Start the PC

  2. Immediately insert the Windows DVD into the DVD drive

  3. A Black screen will appear with the words 'Press any key to boot from CD or DVD', Press Any key to start the booting process

  4. The 'Windows is loading files' screen will now appear with a progress bar.

  5. After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

  6. You will next see a Blue curtained screen

  7. Next the Language option screen will appear Select your language and keyboard language and the Click the Next button

  8. At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

  9. The System recovery options will now search for your Windows installation

  10. Once the Windows installation has been located, Highlight it and then Click the Next button

  11. The set of recovery options now appears, Click on the Option you require and follow the on screen prompts

Repair / Recovery Options

  • Startup repair - This automatically fixes problems that are preventing Windows from starting
  • System Restore - This will Restore Windows to an earlier point in time
  • Windows Complete PC Restore (Available in Windows Vista Business, Enterprise and Ultimate editions only)- If you don't have a backup then don't use this option This will completely restore your entire PC - programs, system settings and files - from the back up that you have previously created. Any other data will be lost
  • Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
  • Command Prompt - This opens a Command Window
  ronec1 22:09 10 Oct 2014

Thanks fruitbat/\0/. I will look at it tomorrow. Hopefully you will not hear from me again, but to say, thank you.

  ronec1 13:07 11 Oct 2014

No luck as yet. The laptop is running Vista HP. I first tried the F8 option, Start from last known good configuration. It just got as far as the Windows Progress bar. I then tried starting from the recovery disc. No luck. I only have a Vista Ultimate disc, not Home Premium, so I tried this. It loaded files, progress bar, press any key... then I got a black screen. 30 seconds later the cursor arrow appeared on screen. Then 5 minutes after that the blue curtains appeared. Another 5 minutes and the Select Language etc appeared. After I filled the options in I waited again, untill eventually the box asking me to choose which Installation I wanted to recover appeared. Unfortunately there were no Windows systems listed. I clicked on the 'next' anyway and chose 'start up repair'. This just took me back to the start up page where I could choose F2 or F12. I chose F12,> start from DVD. This has now started the whole process again. I think I went wrong somewhere. Should I have waited longer for it to find an operating system, before I just clicked 'next'??

  Fruit Bat /\0/\ 13:38 11 Oct 2014

do you have the system restore option on the menu?

  ronec1 13:49 11 Oct 2014

Hi. I am on the System recovery Options box now. It says 'choose a recovery tool'. Startup repair, system restore, windows complete Pc restore, diagnostic tool, and command prompt.

  ronec1 13:59 11 Oct 2014

Underneath 'choose recovery tool' it states 'Operating system unknown on (unknown) local drive. then gives me the options. I just clicked on 'system restore' and it states- 'To perform an offline system restore, you must specify which Windows installation you would like to restore. For example, if the installation located in C:windows should be restored, enter the following command: rstrui.exe/OFFLINE:C\Windows'. If that is what I need to do, should I click the 'Command Prompt' on the options, and enter those details?

  Fruit Bat /\0/\ 15:01 11 Oct 2014

Yes worth a try!

however I think its the boot files that are missing.

see what happens after the system restore it won't do any harm.

  Fruit Bat /\0/\ 15:06 11 Oct 2014

However

next step is to try and repair the bootsector

at command prompt type then pres enter

bootrec.exe /fixmbr

then

bootsect.exe /nt60 all /force

then

bootrec.exe /rebuildbcd

see what happens when you reboot without the DVD.

  ronec1 17:30 11 Oct 2014
Answer

Hi fruitbat. I think it is sorted. I managed to get the system repair to work. It said, it could take an hour, so my wife dragged me to the garden centre whilst it was working. I have just rebooted and all appears to be well. I will give the HD a scan and see if it throws up any problems. Thanks again for your help.

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