I've just finished reinstalling a Tiscali PAYG connection for a friend but cannot get on line - it dials up Ok but there's an engaged signal all the time. What's more, while I'm still hearing the engaged tone I can hear something that, if I were making an ordinary phone call, would be the sound of the phone being hung up. I've checked the Status info on Tiscali's web site and they say all is OK for dial-ups.
Dialling on my home phone produced an auto voice response "your request cannot be accepted, please check your user guide"; and dialling it on a mobile produces high pitched whistle. Where will I find caller ID? I'm using the same phone line as for this connection to the internet.
I've just connected to to Tiscali Dialup (Pay as you go) with no problems. Check the Dialup number you are using as they use different numbers for different types of account. The number for Pay as you Go is 0845 6614681.
I don't think that Caller ID in itself is a problem as I have it on my line and don't have a problem. If your phone number is blocked from being displayed on other peoples phones then this also causes problems but my understanding of this is that the problems are with sending email, not with connecting to their site. Call waiting can be a problem though.
thanks Eric10. The number that was set automatically for dial-up was 147008456614681- it looks as though that may be the problem! (I'm with Freeserve, so I had nothing to go on to judge whether the tiscali number was correct). I'll try the number you suggest. But mewanwhile I've been trying to install a pay as you go Freeserve on the same pc as an alternative - and I get exactly the same problem with that, too (ie engaged; sound of disconnection; etc). Any more ideas anyone? I'll try the number Eric10 quoted while I wait.
Just tried the number Eric10 gave and that gives the engaged sound too. And I realise that if I listen very carefully I can hear what sounds like someone speaking, very faint & impossible to distinguish any words. As a further check I've just used the same tel cable in same socket on my own laptop & dialled my own isp without any problem.
Another thought - this reinstallatin was result of the pc being sent for check by retailer. No problems found but it was returned with all sorts of things missing/uninstalled (eg Tiscali connection; Word; etc; who knows what else). could it be that the modem has been messed around? There were various files in a "backup data" folder on the desktop when it was returned. Diodorus Siculus gave me advice on this earlier today and i've stored all that stuff on a disk - is it likely that something I've stored would cure the problem?