Tiscali Line problem,what phone number do I ring.

  prince midas 10:58 24 Jan 2009

I would like some help as to what the phone number is that I must ring to report a telephone line down which is disconnected as I cannot find it on the Tiscali help questions.

  Pineman100 11:02 24 Jan 2009

0871 222 3311

  tullie 11:19 24 Jan 2009


  prince midas 11:26 24 Jan 2009

The first number from Pineman100 is the technical help number for Tiscali from who I rent my telephone line,do I use this number for line breakdowns.

The 2nd reply says BT with no number given.
Which is correct.

  tullie 11:34 24 Jan 2009

Surely the line belongs to BT,the number is readily available.

  David4637 11:36 24 Jan 2009

If you have phone package with Tiscali and the line is faulty YOU GO TO THEM NOT BT. Tiscali are responsible to report the fault to BT NOT YOU. David

  prince midas 11:37 24 Jan 2009

I hope you are correct Tullie as I worry that as I am paying Tiscali for rental I could have problems when my line gets disconnected.

  prince midas 11:38 24 Jan 2009

Thank you David for clarifying this.

  tullie 12:07 24 Jan 2009

Let us know how you get on.

  bretsky 12:10 24 Jan 2009

I have an asdl service through Orange but my telephone service is with BT-line rental only.

Last summer some very kindly people decided to nick a large chunk a copper cable from the road and rendered me and 1500 other users without internet access and telephone comms.(which I read in my local rag a few days later)

So I ring Orange first, they said my account was still showing active and it was a BT problem, so I rang BT on 0800 800 151 went through the menus eventually got to talk to a very helpful woman who told me that indeed "the line was down and had been reported and engineers were already repairing the fault as we speak".

My BT line calls were diverted to my mobile and update text messages were sent daily....4 days later my line was back up and running.

bretsky ;0)

  prince midas 12:11 24 Jan 2009

The reason I asked this is because a neigbour of mine had problems when he got disconnected even though he was on BT.

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