Tiscali have charged my Dad £40.33 when £25 is due

  BIG Ben strikes 10 again! 21:24 24 Feb 2005
Locked

Hi all my dad is paying for us to have 512kbps tiscali broadband for £25 per month

He complained to me that he had a £40.33 bill.

so i checked on the bill statements and it said that £40.33 was due.

How can this be right?

What should i do i am going to email tiscali.

Thanks.

ben

  Taff36 21:26 24 Feb 2005

Is it a "capped" service? i.e. Max download of so many GB per month?

  Salinger 21:28 24 Feb 2005

As Taff36 says you may well have been downloading a mite too much!

  cycoze 21:29 24 Feb 2005

Check your online Bill to see what it was for.

  BIG Ben strikes 10 again! 21:48 24 Feb 2005

Nope

We are on "unlimited"

thanks

  BIG Ben strikes 10 again! 21:53 24 Feb 2005

What an arse i am!

It was a setup fee included in the monthly fee!

Instead of doing it as 2 payments,so the first bill was £40 and the second was £25!

Thanks all.

I bow my head in shame.

  Taff36 21:56 24 Feb 2005

e-mail it is then! Don`t forget to quote your account reference number, the invoice number and ask them for a "breakdown" of the charges under your current contract. It may be better that your Dad writes the e-mail as the "Account Holder".

  Taff36 21:57 24 Feb 2005

Hang your head in shame anyway ! :-)

  Taff36 22:00 24 Feb 2005

Yes a speed twice as fast as your current connection click here but you`d better read the terms and conditions first & don`t rush into anything! (Again)

  Graham ® 22:01 24 Feb 2005

Language!

  BIG Ben strikes 10 again! 22:02 24 Feb 2005

I will sir! ;-)

cycoze - Thanks to you,i wouldn't have noticed this if it wern't for you thanks

(all)

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