Tiscali BBand and USB

  Redlegends 18:33 09 Apr 2004

My friends computer as two USB ports and when connecting Tiscali with CD-Rom support everythung goes well until you re-start the computer and it comes back and with the warning 'That if your USB is not connected do it now.'

Well it is connected and we also have two lights on the ADSL box so all seems fine there except that the is USB doesn't want to recognise it.

Any help on this matter would be appreciated.

  spuds 20:09 09 Apr 2004

Unplug the usb cable and re-plug, to see if it 'finds' the device.

When you say that you have two lights, are these both green. One on USB,one on ADSL/BB.

  Redlegends 20:50 09 Apr 2004

Already tried that and each time it recognises that there is new hardware, configures it and re-starts the machine only for it to come up with the same warning about switching on the USB connection.

And yes there are two green lights on the adsl modem.

  [email protected] 21:00 09 Apr 2004

Anything showing up in device manager?

  Redlegends 21:05 09 Apr 2004

Yes the USB two ports are there and show up as USB root hub and also the adsl moden shows up there in the network adapters.

  Djohn 21:20 09 Apr 2004

I've copied this from another thread with a similar but not the same problem and is worth a try.


Right click on your "My Computer" Icon then click on Device manager. Scroll down to "Universal Serial bus controllers" and click on the + sign at the side of it.

Scroll down to "USB root hub" [should be several].

Right click on the first one and choose "Properties". click on the "Power management tab and remove the tick from "Allow the computer to turn off this device to save power".

Do the same for all/any other root hub devices showing. This may be the cause of your problem. j.

  Redlegends 21:30 09 Apr 2004

it's a worth a try i will pass this onto him.

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