hi there russb74, been with talktalk for over a year and half, and before that with wanadoo/orange. just in the process of going over to sky for their speak,surf,see package. found talktalk the cheapest at the time and during the contract i had no real problems. speed varied but quite reliable and no limitations. got free wired modem and that was fairly simple to set up. trouble came when i wanted to leave. they tried to say i had to pay £70 and went round in circles, this sounds fairly typical of carphone warehouse though. anyway i complianed as i was out of contract and reported them to ofcom. they actually rang me back and apologised and said i was right and i could leave without penalty. if you go with sky i think they work out cheaper for the whole lot and you get free router and internet security software, its call package is slightly cheaper than talktalk but rental payable to bt whereas you pay eveything to talktalk. not heard much bad about sky yet, just try to avoid set up costs ( £30-£60) connection fee.