i downloaded spybot & latest version of direct x using tiscali . i ran spybot and it discovered 23 pieces of spyware which i let it take out. now when i try to get online using tesco i get told that the service is not available on this line.also in outlook express i cant recover my tesco e-mails using tiscali. i,ve tried doing a complete recovery in spybot but everything remains the same. does anyone have a solution before i do a restore?