If your insurance cover with Tech Guys covers accidental damage and the policy is valid you should not have a problem. If you do have a problem and you have accidental damage cover on your House Contents then try claiming on them instead.
"Would add that Tech Guys are no longer, they have been renamed KnowHow."
KnowHow. To coin a phrase - "who are they trying to convince?"
I actually had a good experience with them. Literally days before the warranty on my Netbook expired, the screen developed a faulty row of pixels leaving a white line across the centre. My local PC World arranged collection from home, it was repaired and returned within the week. I was very pleasantly surprised.
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