Good morning to you all. I need some help advice please asap. I have the teamviewer remote access software installed on my desktop, and I need to access a friends laptop as well how do i do this please?? The laptop has problems and she wants me to look at it,.....ive told her I may be able to remotely access it for her and she's ok with this..so what does she need to do pls?? I need step by step tutorial asap..many thanks.