A short time ago I was able to get into my Account again, but the Webmail service is still causing a number of problems. But TalkTalk support, did say that it would take 48/72 to possibly resolve, and before I heard back from them.
Will tick this as resolve, and now leave it for TalkTalk's response and/or remedy?.
Hi problems here also I cant send, and still having the same problem, I have had problems since boxing day with talk-talk.
I have spent a great deal of time trying to solve the problem on the phone but I just got passed from pillar to post, no one wants to help.
I'm in South Wales and for several days my emails in Outlook Express have slowed considerably...usually a prelude to a complete TT loss of service. Test mail sent to myself takes a couple of minutes before the "Sending Message" vanishes (Usually a split second) and 10-15 minutes before I receive. Their service status page lists nothing, but historically that's nothing to go on.....something's up methinks.
When I contacted TT support the other evening, it took quite awhile before the advisor understood that there was a fault, which finally met with an engineers report being activated. Apparently there was no service status report on the matter, even though he eventually admitted that there was a fault (been there before)?.
When I was told that it would be 42/72 hours before I would hear from them, I suggested that by that time I might have taken steps to change to another ISP, because I was getting fed-up with their service. I do think that I heard a slight laugh in the background!.
Good day Spuds, I've been with TT/Tiscali for years and outages-especially email problems have been a regular occurrence. I'm thinking of the famous one a few years back which lasted a couple of weeks...even made the national press!The fact that the person on the phone knew nothing is totally par for the course, also their status page usually gets updated when the problem is fixed...until the next time!! And don't get me started on their phone help!!!