what the sales rep says is rubbish, the call centre in hull is mostly foreign workers who do not have a clue about their own products see my thread in the process of moving to them click here
latest I have the router and passwords now but cannot connect till sometime tomorrow when it is finally due to go live. still waiting to hear if they are going to honour the free 6 phone & net offer. if calling use the number at the end of the thread they are helpful there just as mentioned. despite all the hassle they do offer a good deal.
I have been with talktalk since they started up. I did have a trouble getting hooked up to broadband at the time, but since then I've had no problem in getting any help or advice on the few times I've needed it. Their response time is very good. I get unlimited broadband connection, all local, national and international calls (all 1 hour duration if wanted) all for less than £22 per month. I can’t vouch for any mobile deals though.
I've been with Talktalk for four years and the price you pay is excellent but I had an absolute nightmare getting connected when I moved home. They messed up the home move and it took 2 1/2 months to finally get connected up to broadband. The call centre staff were absolutly useless and just read from a script. If the problem is not on their script they don't understand. I finally went through the talktalk forum and had a moan their and it was connected within a week. I also managed to get a refund through the forum as they charged me for connection although I was already a customer.
Advice is, they are cheap and quick when all is working and I haven't had any problems since getting connected but if you have a problem, be prepared to hang on the phone for a long time (30-40 Mins)listening to poems being read in a loop and talking to someone who does not understand your problems!!