systen restore problem

  Desperate-Dan 18:16 02 Apr 2009

Hi, I'm trying fix a computer for a friend, its a dell dimension 3100C winxp, when I boot up, I can only get as far as the screen saver, no desktop or Icons, I got it to boot into save mode ok and tried to do a system restore, I clicked a bold date on the calender click next then on next window click next again but nothing happens it just says there, I've tried other dates but its still the same.

  Fruit Bat /\0/\ 18:18 02 Apr 2009

Repair XP

OPTION 1 - In safe mode
Repair XP by replacing corrupt files

sfc /scannow

in the run box, press enter and let system file checker find and replace missing / corrupt file in windows and explorer.This will take awhile to complete and you may be asked for the CD to be in the drive if windows is not preinstalled on the hard drive.

sfc /scannow problems
click here

OPTION 2 - Repair XP by install over the top of existing system

1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.

2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

3. Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.

DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).

4. Accept the License Agreement and Windows will search for existing Windows installations.

5. Select the XP installation you want to repair from the list and press R to start the repair.

6. Setup will copy the necessary files to the hard drive and reboot.

Do not press any key to boot from CD when the message appears.

Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

Repair XP
click here

  Desperate-Dan 18:29 02 Apr 2009

Thanks for prompt reply, he doesn't have a cd, I think he should of made one when he first got the pc, he's in his 70's, if we get this fixed I'll make a recovery cd for him, he said he has allot of photos on pc so i don't think he wants to reinstall windows.

  Desperate-Dan 20:29 02 Apr 2009

I'm happy to say I got it fixed, in save mode I installed a anti-malware program called (malwarebytes) and ran it, it picked 198 infection, (Trojan vundo.H) after I got rid of the trojans, I closed down and booted in normal mode, all the Icons are back and the start menu,
Thanks for the help

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