System Restore blank page!

  Sapins 15:50 25 Sep 2007
Locked

My B-I-L is using XP Home SP2. When he goes to Start/Accessories/System Tools/System Restore all that comes up is a blank White page!

Any help on this please.

  skidzy 16:30 25 Sep 2007

If he needs to use system restore,try from a command prompt in safemode.

Boot into safemode (tapping F8 on startup) and run the command

%systemroot%\system32\restore\rstrui.exe

He will need to have admin credentials.

  skidzy 16:32 25 Sep 2007

If that fails,again boot into safemode with command prompt and type

C:\windows\system32\restore\rstrui.exe

  VoG II 17:02 25 Sep 2007
  Sapins 08:45 26 Sep 2007

Thanks for you help, I will pass this on to him, I am still trying to persuade him to let me use remote control on his computer but I think he he too cautious, I'll post back if I get it sorted, thanks again,
Regards,

Sapins.

  Sapins 20:23 28 Sep 2007

B-I-L has tried the first 2 options in your link VoG™ which have not worked.

The problem now is finding the .cab files as he does not have the XP CD. Can I copy them from my XP CD and e-mail them to him? Failing that how do we get over this problem?

Also paragraph 5. says;


In the Restore from box, type the path of the Windows XP .cab file where you want to restore the file, or click Browse From to locate the Windows XP .cab file.

Note The Windows XP .cab files are stored in the I386 folder on the Windows XP CD.

Which cab file is needed?

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