Sync PDA to PC via USB problem

  Doc2 17:45 27 Feb 2009

Pocket Loox N560, Activesync 4.1 on PC (have already tried v4.5 no difference), XP Pro SP3. Device Manager/Windows Explorer recognises Loox, but cannot explore, ActiveSync cannot Sync with PDA, despite asking for password (which I have checked), just sits there "Connecting". I have done soft reset on PDA (but not wanted to risk hard reset), and followed M$ troubleshooter and knowledgebase, but I'm no further forward. Anyone any ideas? Thanks in advance.

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