Superantispyware not scanning

  thumbscrew 23:19 18 Nov 2009
Locked

I've got Spybot and Superantispyware installed. Right clicking on anything on screen has previously allowed me to scan for viruses with both. However, when I now right click, I can only scan with Spybot, the option to scan with Superantispyware is no longer there, although it used to be.Can anyone tell me how to retrieve it?

  howard64 08:11 19 Nov 2009

sas should start up when you first boot and right clicking on the yellow bug near the clock should bring up the main page with scan my pc as the first option. If sas is not starting then it either has been disabled by something or has become corrupted. If this is the case uninstall it reboot and then download a fresh copy and install it.

  thumbscrew 08:58 19 Nov 2009

Thanks Howard, sorry didn't mean the main scan...that's fine...I meant right clicking on a file used to bring up an option for a quick virus scan, but now when I right click, that option isn't there any more.

  rdave13 15:38 19 Nov 2009

Open SAS click preference tab-- scanning control tab and make sure box is ticked for Display scan option in Explorer context.

  thumbscrew 00:10 20 Nov 2009

Greetings rdave and thanks for that...yep it's ticked, but I still can't right click...no response??

  rdave13 04:47 20 Nov 2009

In all programs click on superantispyware and select repair. If that doesn't work then I'd do as howard64 suggests. Right click the icon in notification area and click exit. Go to add/remove and uninstall. Reboot and reinstall.
Any problems uninstalling then try the uninstaller assistant.
click here

  thumbscrew 09:03 20 Nov 2009

Thanks rdave and howard64...yes, uninstalled and reinstalled and now I can right click and scan again.Unsure why it stopped...computers eh?

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

The Evil Within 2 review-in-progress

Adobe shows still-in-development tools, including automatically colourising black-and-white photos

iPhone X news: Release date, price, new features & specs

Comment transformer un iPhone en borne Wi-Fi ?