Supanet connection Problems

  dave0dave 16:17 23 Jan 2008

I have just joined Supanet broadband and I installed the modem using the software on the CD supplied. An icon was created on the desktop to connect to supanet. I double clicked this and entered my username and password as prompted. This set up a connection dialing 0,38.

Then after a couple of days I recieved an automated e-mail from Supanet saying that I have been connecting using dial up and should be using my broadband username (which I have been).

I have asked them for advice, but am still waiting for a response. Anyone got any ideas what the problem is here?

Many Thanks

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