I run NAV Personal Firewall 2002 and NAV 2003. I attempted to renew my subscriptions yesterday and succeeded with Personal firewall. Since then I have been unable to log onto Live update or NAV to renew the subscription for that. I receive an error message LU 1814.
I suspect that the answer is somewhere in Symantec's site but I lack the time and probably the skill to find it.
I did stumble across something that suggested that the configuration for NAV products was in fast (or was it slow?) mode.
Is anyone out there able to help? If I spend much more time at the keyboad Mrs D will go spare!
I think that I shall probably install Internet Security. Is it necessary to first remove NAV and Personal Firewall?
So far as Sattman's last suggestion is concerned I bought Personal Firrewall as a download. Would that cause any problems with reinstaslling it? I still have the file. Is it time limited in any way? I still have the disc for NAV 2001 or 2.
Unless it's changed, Internet Security, is NAV and Firewall together. If that's the way you want to go, I would get the Internet Security on Disc, Then uninstall any NAV or Norton Firewall you have installed and then reinstall the new program from the disc.
I had a similar problem with NAV2004(prof) I followed the advice that symantec offered which I have just checked sattmans links and its the same but it didn't work to begin with. When I cliked on the icon that appeared on the desk top the first couple of times it froze up onme . May be worth trying again as the prog they send you removes the old live update and installs a new one