Strange TV/ Broadband Problem

  cotom 18:55 16 Mar 2006

One for those who like puzzles.

A colleague at work has a Thomson 32 inch TV and Broadband through BT. Broadband works fine until the TV is switched on. If anything (arial, Scart, lead)is connected to the TV when it is on, the Internet connection stops - every time. This problem doesnt occur if the TV is on but not connected to anything else. It doesnt happen with any other TV in the same place (a portable was tried). When the 'offending' item is taken out of the TV the connection restarts after a few minutes.

It isnt the ADSL fiter (for SKY) this was tested and even if disconnected the same problem occurs with anything else connected.
There are no wireless connections in the house. There is no house alarm connected to the phone line (for the police).
He contacted Thomsons who advised of no known Broadband issues.

The only possible clue might be that he was advised that he is on the extreme end of the range for his connection - could this leave his system/ connection 'fragile' in some way?

Any suggestions welcome

  howard63 21:25 16 Mar 2006

try running a separate mains connection to the pc from a socket somewhere else in the property just in case there is a loose connection in the mains and the tv is taking all the power. This is unlikely but not unknown.

  octal 21:39 16 Mar 2006

Does the telephone cable run near the television? If it does, try and move it away, it could be the switch mode power supply in the television interfering with the telephone line.

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