Have spent all day trying to sort out a friends computer for them.
They ordered BB a couple of months ago and have not had a reliable connection ever since.
The problem goes something like this, I uninstalled all the drivers and ISP software, restarted and reinstalled result connection straight away.
You then do a restart and no more internet connection full stop. The helpline at virgin had the system owner do lots of stuff one even told her to uninstall her AV software so I put that on a scanned with it first thing. In the end I spoke to them today and they had me rebuild the network stack, stll no connection so I went through the uninstall / reinstall process again and we had a connection. Restart the system and no connection.
Gone back to the ISP helpline and they are now switching the service from datastream to IPstream and said if that doesn't work then they'll waive the disconnection charge.
The error code that is generated is 0721 which they informed me is to do with a problem at the local exchange but no one else in the area has a problem so I only live about 200 meters down the road and my connections fine.BT have whooshed the line whatever that means.
I was wondering if anyone could shed any light on the problem, I just dont understand why the connection is fine until you restart.
Do you think I should give reinstalling XP a try? Have left them with a working connection and orders to not switch off PC a temporary measure but at least they have net access.