Still having problems! What's wrong with my laptop

  budget84 10:05 15 Jul 2009

Hi there,

Sorry to bother you all again. I wrote a couple of times last week and the last thing I wrote was about issues I was having with start up and iTunes etc. Sorry that I did not continue responding to your posts but this is the first chance since the weekend that I have been able to get online. Thank you for all your help on the weekend but things are still not right.

I mentioned before that one of the problems I was having was that I use iTunes for work as I am a singer and for the last few months it has had interference where it crackles and skips when I play my music and it is very embarrassing for me at my gigs. Also the green light on my laptop constantly flickers as if something is loading or running and it's when the light flickers that the interference occurs. I ran the scanner that technotiger suggested and deleted all the errors, but I am still having the same problems. I know that people were asking me about what programmes run on start up etc, but please take into account I am not as knowledgable on computers as yourselves and was unsure what to do.

I do have a lot of programmes that run which are related to my dell laptop, like dell quickset etc, and am unsure as to whether I need these programmes or not as they take up a lot of CPU (not that I know what CPU means!)

I have 30 programmes that run at start up. I have deleted the ones I know for sure I don't need but I really don't know what the rest are and if they are vital for the computer to work. Is 30 programmes a lot to have or is this normal? I really don't know if I have a virus or something on here as it just runs so slow and takes about half an hour to start up. Also it takes me about fifteen minutes to get on to the internet and then when I do it takes so long for the webpages to load, and I have broadband. Also my connection constantly cuts out then reconnects, proabably every 5 or 10 minutes.

Please help! I use my computer for work and really need to sort it out. I know that I have a lot of problems here so I apologise for that. Thanks to all who have given me advice so far, it's much appreciated.


  T I M B O 10:16 15 Jul 2009

How did you delete the programmes from startup?
I don’t know anything about iTunes, i had a nano player once, but i got rid and got an mp3 player instead. Dou you carry your music on an iTunes player to play at venues? can u not keep music on an external hard drive? Sometimes converting from wmp to iTunes can make the music sound weird.
I have at times converted tunes from wav to wmp and has problems. I recently converted 85 Gig to wmp and all came out ok, maybe it's the bitrate.

  budget84 10:23 15 Jul 2009

Thank you for getting back to me timbo. I just disabled them, it was a while back now, just because eveything was so slow. I did it through run. But I also have CCleaner where you can manage start up through there too. Although I did diasble MSN messenger through CCleaner but it still starts up which is strange. I have 30 programmes on start up even after disabling things I don't need.

About iTunes, I don't play my backing music through this, it's really just to play background music when I am on my break as I have a large selection of songs which are particularly good for when I have parties, that's why I like to use iTunes. I have been doing this for years and it's only for the last few months it's been doing this, since I have been having problems with my computer.

  budget84 10:28 15 Jul 2009

P.S I play my music through my laptop

  budget84 11:57 15 Jul 2009

Any help and advice you can give me will be much appreciated, I'm going insane here! My internet has cut out about 30 times since I last wrote!

  T0SH 12:14 15 Jul 2009

Go into your sound mixer and move the sliders down to zero or mute all the other input sources except the one you are currently using to play your music

Cheers HC 12:22 15 Jul 2009

From the Start Run, type "Msconfig" and hit enter.
From the startup tab, click disable all options.
Then reboot to take effect.
This will disable all startup options for you.

You can get back to the same startup menu, and select the startup option one by one until the same problem occur, so you know which app causing the problem.

Run from DOS, chkdsk C: /r/v to scan the HDD for any error. Also check the network cable to make sure cables are ok.

If you are using the adsl, you may want to check the adsl modem as well.

Hope this helps!

  budget84 11:26 16 Jul 2009

Sorry for the delay in my response, but it was impossible to stay online yesterday due to my connection constantly cutting out.

Thank you for getting back to me.

HC - my sound inputs are already on mute.

I'm really not very knowledable when it come to computers, I can do the very basic things. I have made a list of programmes that run at startup, please could someone let me know if there is something untoward there, a virus/malware maybe?

igfxtray (C:\WINDOWS\system32\igfxtray.exe)

hkcmd (C:\WINDOWS\system32\hkcmd.exe)

igfxpers (C:\WINDOWS\system32\igfxpers.exe)

jusched (“C:\Program Files\Java\jre6 \bin\jusched.exe”)

SynTPEnh (C:\Program Files\Synaptics\SynTP\SynTPEnh.exe)

quickset (C:\Program Files\Dell\QuickSet\quickset.exe)


ZCfgSvc (“C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe”)

ifrmewrk (“C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe” /tf Intel PROSet/Wireless)

DMXLauncher (C:\Program Files\Dell\Media Experience\DMXLauncher.exe)

isuspm (“C:\Program Files\Common Files\InstallSheild\UpdateService\isuspm.exe” –startup)

issch (“C:\Program Files\Common Files\InstallSheild\UpdateService\issch.exe” –start)

mcmnhdlr (“C:\PROGRA~1\\VSO\mcmnhdlr.exe” /checktask)

oasclnt (C:\Program Files\\VSO\oasclnt.exe)

mcvsshld (C:\Program Files\\VSO\mcvsshld.exe)

tfswctrl (C:\WINDOWS\system32\dlatfswctrl.exe)

SHSTAT (“C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.exe” /STANDAL ONE)

UdaterUI (“C:\Program Files\McAfee\Common Framework\UdaterUI.exe” /StartedFromRunKey)

AppleSyncNotifier (C:\Program Files\Common Files\Apple\\Mobile Device Support\bin\AppleSyncNotifier.exe)

Dumprep 0 –k (%systemroot%\system32\dumprep 0 –k)

iTunesHelper (“C:\Program Files\iTunes\iTunesHelper.exe”)

qttask (“C:\Program Files\QuickTime\qttask.exe” –atboottime)

netWaiting (C:\Program Files\NetWaiting\netWaiting.exe)

DSAgnt (“C:\Program Files\Dell Support\DSAgnt.exe” /startup)

ctfmon (C:\WINDOWS\system32\ctfmon.exe)

Adobe Reader Speed Launch (C:\PROGRA~1\Adobe\ACROBA~1.0\Reader\READER~1.EXE)

Dell Network Assistant (C:\WINDOWS\Installer\{0240BDFB-2995-4A3F-8C96-18D41282B716}\Icon0240BDFB3.exe –systray)

Digital Line Detect (C:\PROGRA~1\DIGITA~1\DLG.exe)

Thank you,


  ashleycardwell94 11:32 16 Jul 2009

HAve you tried defragmenting using specialist software?
click here=
Here is a google search for you to find yourself one.

Do you have enough space on you hard drive and / or enough RAM?

  budget84 11:41 16 Jul 2009

I tried defragmenting about a month ago and it took all day and night and was still running the next morning! It also took me the same amount of time to do a disc clean up! I tell you what though it does keep popping up saying that my windows virtual memory is too low. A friend of mine has said that it could be because I have it set on custom? Could this be a problem and if so how do I change it? Thank you for your reply though ashley.

  budget84 11:51 16 Jul 2009

P.S. I have a 52.6 GB capacity on my C drive and have 14 GB of free space left on there.

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