still got mailwasher problem

  palinka 16:58 07 Feb 2008
Locked

Successfully deleted old version of Mailwasher from my XP machine,but now have an error message on trying to install new version - "Access violation at address 00742837 in module 'Mailwasher.exe' Read of address 00000004".
Meaning? and what should i do?

  mole44 17:08 07 Feb 2008

after uninstalling any program i usually restart pc,run ccleaner ,restat pc then reinstall the program.

  mole44 17:08 07 Feb 2008

after uninstalling any program i usually restart pc,run ccleaner ,restat pc then reinstall the program.

  mole44 17:08 07 Feb 2008

ooops sorry for the double reply

  brundle 17:20 07 Feb 2008

It crashes during installation or the first time you try to use it? Normally the setup would be called Setup.exe

Uninstall any/all versions, do a search for Mailwasher folders in "c:\documents and settings\", which is where the blacklist/filters/friends list are kept (I can't remember exactly where the folders are located, probably Application Data - you may need to show hidden and system files to see them) and delete or rename them. Reboot. Try the install again.

  palinka 17:28 07 Feb 2008

thanks, mole44 and Brundle.
Have doen those things and now starting all over again. Fingers crossed.

  palinka 10:30 09 Feb 2008

After yet another re-install it's OK. (brundle, the crash was during installation; so lots of bits left behind that I hadn't quite removd on previous occasions).

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