Still can't boot up Vista - Please help!

  natbates78 09:10 17 Jul 2009
Locked

Hi, I've made a bit of a mess of my computer and now don't know what to do. It won't start up properly at all now. It's a Packard Bell, about 1 1/2 years old, operating on Vista Basic Home Edition.
Basically, I downloaded a film that I think was dodgy (no, not in that way!) and now it's caused me all sorts of problems and I'm worried I may have lost everything on my hard drive. After I realised the film was no good, I deleted it and thought I better run a quick virus scan, just in case. I use AVG for this. I started the scan and walked away but a minute or two later I heard the pc 'pip' as if it was turning itself back on. Then I got the black and white screen and just two options ; 'Start Windows Normally' and 'Start Windows Recovery'. I tried to start normally but after the splash screen, the screen just stays black and nothing happens. Then I turned off/on and tried the 'Windows Recovery' option. From the menu within this option, I took the ioption to go back to a restore point, which involved several scans to fix any problems first (which lasted about 45 mins). The scans said that they could find nothing wrong with the system but it still wouldn't start from the last restore point. I also tried other options in this menu, such as letting the Windows recover try to fix files etc. but still no good. When I start the computer, I still just get the two options, both of which seem a bit futile now.
I can start in Safe Mode either (no Safe Mode options work - Screen just stays black after selecting that option). I cannot do anything else with it. Have I lost everything on my PC??? I'm running out of options now I think. Any ideas please???

  Technotiger 09:35 17 Jul 2009

Do you get any options that enable you to choose your own Restore Point, if so try a date (shown in bold print) at least a couple of weeks before downloading that film.

Or ...

If you have, or can borrow, an original Vista CD perhaps you could try a Repair using that.

I don't have Vista myself, so can't really offer any sensible solutions, but at least this may get your thread moving.

Once you do get finally sorted, I advise you to get Acronis True Image, together with an external hard-drive to make full backups of your C: drive, to prevent future problems.

  rdave13 10:04 17 Jul 2009

Windows Vista Recovery disk; click here
Haven't had a reason to use yet but it might help if you don't have an original Vista disc.

  baldydave 13:30 17 Jul 2009

Hi,
try using the recovery disk as above or try pressing the F keys as pc starts F8 or F11 or try each one as this may give extra recovery options.
As vista does not have the repair feature that xp has using the disk(backward step microsoft?)you could use a linux live cd disk(eg ubuntu) and boot off this to save your work to a usb drive/hardrive then reinstall.I had used this approach many times.
And finally as stated above always back up your hard drive in future as it saves so much work and heartache.

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