Start shut down start - endless cycle - XP Home

  baucis 00:07 06 Jun 2008

I have just successfully installed Kapersky antivirus software on a friends computer and restarted the machine as prompted. Then the problem started, on rebooting we get past the user log on prompt and the machine starts loading, then grey screen, starts rebooting, and so on to the grey screen in an endless cycle. I have not tried starting in safe mode as at the time I had forgotten about pressing F8 and cannot try it now as the machine is not here at the moment. What has happened here? XP Home SP2

  ACOLYTE 00:36 06 Jun 2008

Did the pc have other AV software installed before
kasperspy,and if so did you remove it?,if not it may be if he/she was online that the pc already had an infection.

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