hi i downloaded the driver for the genie scan which didnt work thats ok sorted that out by buying a new scanner now my problem is every time i turn my pc on the wizard appears to install the scanner it is not connected to the pc i have went thru the pc looking for where ever it is to no avail its not in the start up either can you help me please?
I trust you uninstalled the original scanner software before installing the new one. If not try using the genie software to see if there is an uninstall feature available. You may have to acess the registry to clear it out, also use the search facility to see what's been left over. I assume you've looked in 'Device Manager'.