Yesterday, a problem sparked with my Start menu in XP. I can open the Start menu, click on items like My Documents and Control Panel, and access All Programs, but from there I can't expand any program entries. Everytime I attempt to do this, the PC crashes and displays an error message stating:
"Windows Explorer has encountered a problem and needs to close."
After sending the error report, the PC hangs for a minute or two, before restarting Explorer. I've ran virus and spyware scans with Avast Home, Spybot S&D, and Ad-Aware 2007. Avast removed a Trogan Horse, but this didn't make any difference.
Any help would be appreciated, I'm currently having to open programs by means of Desktop shortcuts and the Program Files folder.
Brundle, I can assure you that, when I boot to safe mode, as the m/c enters safe mode there is a dialogue box which says "you are running in safe mode do you wish to continue, or run system restore. YES to continue in safe mode, NO to run system restore. Using XP pro with SP" and all updates. Do I have a special non standard edition ?
If it was a damaged file Chkdsk should have picked something up and repaired it, so my suggestion doesn't necessarily apply. You can access the start menu folder itself without using the Start button - if Explorer still crashes you may be on the right track.
Press Windows + R for the run dialogue box (again, avoiding using Start menu), type
This will open Explorer in one of the folders where your own Start menu entries are kept. The other folder that contains entries every account user can see is All Users/Start Menu - a longer command;
If you see any mangled filenames or anything out of the ordinary, delete it and try your Start Menu with the start button again.