start-up error message - frozen screen

  bob-ski 10:04 14 Jan 2008

My PC crashed and when I restarted it the usual error message came.. "windows was not closed down properly..".

When I select the option to 'start windows normally' the screen just freezes and that's it... nothing else happens. I have switched the PC off, unplugged it, left it for ages and nothing.... What do I do??

  brundle 10:14 14 Jan 2008

Hit F8 repeatedly at start up for boot menu, choose Last Known Good Configuration

  bob-ski 09:42 15 Jan 2008

I chose 'Last Known Good Configuration' before along with 'Safe Mode' and 'Start Windows Normally' but still nothing... it allows me to move the cursor up and down, but once I hit enter it just freezes.

I took your advice about F8 and still nothing, the screen is just frozen. Any other ideas?

  Fruit Bat /\0/\ 19:33 15 Jan 2008

Repair XP by install over the top of existing systm

1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.

2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.

3. Press Enter to start the Windows Setup.

To setup Windows XP now and Repair Install , press ENTER.

DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console).

4. Accept the License Agreement and Windows will search for existing Windows installations.

5. Select the XP installation you want to repair from the list and press R to start the repair.

6. Setup will copy the necessary files to the hard drive and reboot.

Do not press any key to boot from CD when the message appears.

Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

Repair XP
click here

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