blueskye 19:42 01 Dec 2010

A friend has become infected with this Malware virus. We have tried the cures shown on this site, which refer to Spyware-protection 9, without success. Any suggestions please?

  northumbria61 19:50 01 Dec 2010

Try running Malwarebytes - download and install from here click here

  blueskye 21:02 01 Dec 2010

We will try that but we tried a version of Malwarebytes and the virus prevented us downloading!

  GaT7 21:29 01 Dec 2010

Even if Malwarebytes appears to remove everything, your system could still be infected with malware or similar, so don't take any chances.

For this I'd strongly recommend asking for diagnostic/removal help at a dedicated malware-removal forum like click here (instructions before posting click here). At first they'll ask you to run one or more programs & post their resultant logs.

You can also do a quick DIY HijackThis (HT click here) analysis via click here. Do NOT manually remove anything 'suspect' on your own, but rather ask for help on one of those forums. All the best with it. G

P.S. More malware-removal related forums at click here (see left column), so you can choose whichever one you fancy

  blueskye 14:53 02 Dec 2010

Thanks, will try that.
Unfortunately my friend is in Spain and I'm here! So I can't see his screen.

Will update.

Thanks again

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