Vog. I am so sorry. I asked the question for a friend who doesn't use the net. When I asked him for the details, he said the problem was with Outlook Express, not Excel.
For the recoed though, he is using Windows XP home and the XP version of the office suite. I know you are the resident Excel guru, 'cos you have helped me before. ... but you probably don't have the same level of expertise in Outlook Express. Thanks for your response though, it is appreciated. I will start a new thread with the right application. Thanks again Vog