speedtouch 330 modem problem

  big geof 05:42 16 Feb 2005

i have an older time computer with ali m1541/m1543c chipset on board, trying to install bt broadband software but system tray tells me that the modem is not plugged in, and device manager tells me device is working ok and both modem lights are green, i thought the usb drivers need updating and yet both my digital cameras work through usb, tried uninstall and re-install

any help will be appreciated

big geoff

  Gongoozler 07:20 16 Feb 2005

Hi big geof. I have used a broadband modem on an older computer than yours with a known USB problem, and it installed with no difficulty, so I don't think the age of your computer is the cause of this difficulty. As both lights are on your modem is getting power and is synchronising to the remote server. You say that the system tray indicates that the modem isn't plugged in. Presumably you have tried to sonnect to your ISP without success. My only guess is that there is a problem with the modem itself.

  georgemac © 08:44 16 Feb 2005

I have seen a problem on an older time machine which was a chipset compatibility problem with this modem - don't remember if it was an ali aladdin chipset - it was fixed by adding a new pci usb2 card click here

you could also try installing the latest drivers for the modem click here

  georgemac © 08:49 16 Feb 2005

I also assume you never plugged the modem in until after you installed the drivers/software - this is what you are supposed to do.

  georgemac © 08:51 16 Feb 2005

click here ignore the first bit - it may be a usb power issue - either a powered hub or a pci usb2 card should solve this - I would go for the pci card if you cannot get another solution. Good luck

  Salinger 10:33 16 Feb 2005

You are not using a Hub by any chance? Sometimes/most times the Speedtouch prefers to be plugged directly into the computer.

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