My elderly neighbour only uses her laptop for emails and some online purchase via Dial-up. Last November I updated her firewall etc using my BB connection. I installed my Tiscali software (Thompson Speed Touch 330) with out any problems. After the Firewall etc was installed on her laptop, I uninstalled my Tiscali software.
Today,due to the size (85MB)of the download, I again began installing my Tiscali BB software on her laptop. However, when I now reach the end on the installation after inserting the USB in the laptop, it does not complete the installation. The final window should appear with completion message – instead, there is an intermittent flashing of the timer icon on the penultimate window.
I have noticed similar problems with that software myself in the past, pcbobby, although it was on an XP computer rather than a Vista computer. To re-install the software correctly, I had to use the CD to uninstall it firstly, then use CCleaner click here to clean any remaining parts of the installation files, including temp files. After you are happy that all has beed removed, reinstall the software from scratch. I would also advise leaving the software installed when you have completed your download tasks, it will do, in my experience, little or no harm doing so, even if a different modem is installed at a later date.
Having tried the CD uninstall facility and reinstall. I'm afraid this might be Vista problem. Being just a notch above novice and not really a fan of Vista, I might using a friend's TalkTalk connection to update firewalls etc. On TalkTalk I do not neeed to install any software on the laptop, as it has been already installed on the modem.