tbird1 10:09 18 Nov 2009

please, please, can someone explain why I have got a returned email that has been blocked by Spamhaus. The message I get is; 554 Refused.Your IP address is listed in the RBL at I have looked on their site, but I can't find the answer and there is no contact section. many thanks in anticipation

  johndrew 10:17 18 Nov 2009

If it was Spam the worse thing to do is return it. They will know your address is good and pass it on. As for them blocking a return, they do it for the same reason!!

Your best bet is to block their address with your IP if you can, if not then block it in your e-mail program.

  Sea Urchin 10:55 18 Nov 2009

As I understand it this is one of your emails being returned to you as spam by Spamhaus. So blocking their address will not help. Somebody on the subnet of your web host has been spamming, and your IP address has been caught up in the block. This forum shows you how it happens.

click here

You would need to contact Spamhaus and get then to delist your ISP - these links show you the delisting procedure and a list of FAQ's

click here

click here

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